Refund policy

Refund & Return Policy
Last updated: August 26, 2026

We want you to be confident in your purchase from Good Grove. This policy explains when a refund is available, how to make a request, and what is excluded.

90-Day Money-Back Guarantee

We offer a 90-day money-back guarantee on first-time purchases. The guarantee period begins on the date your order is delivered, not the date you place it. To qualify, your request must be submitted within ninety (90) days of the delivery date.

The guarantee applies to your initial purchase of a given Product and is limited to one refund per product type per customer or household. The money-back guarantee is void if you elect to exchange your Product instead of requesting a refund.

Because GoodGrove Tart Cherry Extract is an ingestible dietary supplement, we do not require you to return an opened bottle in order to claim the money-back guarantee. We may ask you to confirm that any remaining product has been disposed of, and we may request photographs. Opened supplements cannot be resold, restocked, or reused, and unauthorized returns of opened product are not accepted.

What Is Not Refundable

Shipping and handling charges.
Optional shipping protection fees.
Repeat purchases of a product type for which a guarantee refund has already been issued.
Items reported after the applicable window has closed.

Order Cancellations

You may request cancellation before your order ships. Because orders are released to our carrier within 24 hours, we cannot guarantee that a cancellation will be possible once an order has entered processing. A restocking fee of $2.00 may apply to cancelled orders.

Damaged, Defective, or Incorrect Items on Arrival

If your item arrives damaged, defective, or is not what you ordered, contact us within seven (7) days of delivery at hello@vivaharbor.com with your order number and photographs of the item and packaging. You do not need to return the item — we will send a replacement at no cost, or issue a full refund, at our discretion.

Unopened Items

A bottle that is still sealed in its original, unopened packaging may be returned within ninety (90) days of delivery for a refund of the product price, provided you contact us first for return instructions. For health and safety reasons we cannot accept a return once the safety seal has been broken; in that case the money-back guarantee above applies instead.

How to Request a Refund

Email hello@vivaharbor.com with your order number and the reason for your request. We will respond with instructions within 1–2 business days. Do not ship anything back before receiving return instructions from us; unauthorized returns may not be processed.

Return Shipping

Where a return is required, the customer is responsible for return shipping costs unless the item was damaged, defective, or incorrect. We recommend using a trackable shipping method, as we cannot issue a refund for a return we do not receive.

Refund Processing

Once your request is approved — and, where a return is required, once we have received and inspected the item — we will process your refund within 5–7 business days to your original payment method. Your bank or card issuer may take additional time to post the credit.

Chargebacks

If you believe there is a problem with your order, please contact us first. Filing a payment dispute without contacting us delays resolution. Carrier delivery confirmation is treated as conclusive proof of delivery in any payment dispute.